Policy - Ed's Neckties

Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Australia : 3 - 4 weeks
  • Canada : 7 - 10 business days
  • France : 2 - 3 weeks
  • Italy : 4 - 6 weeks
  • New Zealand : 3 - 4 weeks
  • Spain : 3 - 4 weeks
  • Sweden : 3 - 4 weeks
  • Switzerland : 3 - 4 weeks
  • United Kingdom : 2 - 3 weeks
  • United States : 9 - 14 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I rely on a number of legal bases to collect, use, and share your information, including:

•as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support
•if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law in my state and country; and
•as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

•Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
•Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Retention of Data:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data as available in my shop files.

Your rights as a buyer:

•Access. You may have the right to access and receive a copy of the personal information (which is name, address, email address and phone number) I keep about you by contacting me using the contact information below.
•Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information except for any information I need to fulfill legal obligations.

How to Contact Me:
For purposes of EU data protection law, I, Roselyn Ballesteros, am the data controller of your personal information. If you have any questions or concerns, you may contact me at edsneckties@outlook.com. Alternately, you may mail me at: Ed's Neckties, 1918 S Cypress Ave, Broken Arrow OK 74012 U.S.A.

Legal imprint